What Donna's clients are saying
The Ultimate Sales Experience. I first commenced talking with Donna's son Carl about 12 months prior to putting our property on the market. I spoke to two other agents and settled on Carl and Donna due to their knowledge and professionalism. From the outset I knew they were genuine about wanting to help me, whether it was with them or someone else. Carl and Donna, developed multiple strategies to reflect the market conditions. To say they went over and above to ensure the property was in the best condition possible is an understatement (I could hardly believe it when I saw Donna cleaning the pool fence and Carl up on the roof cleaning the outsides of the second story windows).Carl and Donna executed their sales strategy perfectly. The property was to be on the market for a relatively short period of time prior to auction, however Carl and Donna's two for one agent approach made this possible - opening numerous times for personal inspections to ensure people could view the property as much as they liked. The property ultimately sold the day before auction for a result that was quite literally beyond our wildest expectations. I can not recommend Carl and Donna highly enough. They are excellent agents and wonderful people.
Top Notch ! I could not be happier with the service and attention I received from Donna not only professional but very helpful.
ELIZABETH MARY NEILSON
I have been involved in the property market for over 20 years. During this time I have sold and purchased a number of properties on Sydney's North Shore. I recently contracted both Donna & Carl Ferris in the sale of my latest project. This was my first dealing with them as agents for sale, from our initial meeting both Donna & Carl told me everything I wanted to hear. Prior agents I had engaged in the past had naturally pitch the same. However this time, Donna & Carl delivered in all areas. Communication was made on a daily basis, negotiation of the sale was first class, their obvious market knowledge was apparent from estimating the parameters of end sale price to capturing potential buyers. They worked hard throughout the sales campaign, from advertising through to contract signing, they did exactly what they said they would do and more. There is really nothing I could fault in my dealings with them, I can now say I have complete confidence and trust in them both. I would rarely give a high recommendation to engage anyone, however in this case I'm more than happy to highly recommend Donna & Carl.
I would very much recommend Donna & Carl Ferris, Caitlin Hardy and all the team. They achieved a wonderful result for the sale of our much loved family home of many years. Their market knowledge, professionalism and communication throughout made the whole process run smoothly. The auctioneer did a sterling job.
Rob and I appreciated your conscientious and courteous approach to us. We valued your integrity and honesty and the considerable efforts you made on our behalf over a long period of time. Thank you for your help.
The Dream Team! We have had the most incredible experience with Donna and Carl. We decided many years ago when we purchased our property that Carl and Donna were going to be our selling agents if we ever were to sell. Ten years later we engaged Donna and Carl to sell our home, not only because of their incredible experience and market knowledge, but because of their professionalism and respect for the emotional step we were taking. Carl and Donna not only took on selling our home, but project managed a renovation to help us get the best possible result. They sampled the paint colours themselves, watered the garden themselves, even took out the bins and brought them back in! Their communication has been second to none, we were kept updated about every step and action that was going on. The most wonderful thing about this amazing team is it felt like our home was personal to them, and they really cared about the property. In a crazy market like now it’s not heard of to have an agent care so much. I loved having Carl and Donna represent us and sell our home. We were in the best hands possible and are so happy with the result. Thanks Carl and Donna!!
Donna and Carl Ferris were an excellent agency team and we would not hesitate to recommend them to others. They ran a fantastic marketing campaign, provided excellent advice, kept in constant communication to inform us of any developments and found a strong pool of buyers for our property - all of which resulted in a fantastic sale price at auction. We are extremely happy with their performance - thank you.
RON & VICTORIA
Thank you Donna and Carl for the assistance in selling and the advice given in the process. The presentation of the house certainly attracted a lot of interest. It was certainly a flat weekend but the way you encouraged the interested buyers to stay interested and for one to make an only offer was excellent. Your support the take the "bird in hand" offer was spot on and I think I would have been selling in a flatter market months later.
Thanks for selling my home and closing the sale on action day. It made selling the home so much easier.
Sue & Graeme
Fantastic experience working with Carl and Donna. Consummate professionals! The most important thing to me in selling a property is clear, honest communication with my agent. Carl and Donna were fantastic on this - frequent updates and check-ins giving me a clear understanding of the evolving market and potential buyers for the property. In the uncertain and unpredictable market of 2020, this was particularly important. Donna has a calm, warm style that clearly worked well with buyers and my tenants. Ultimately we got the outcome we wanted price-wise in a process that was smooth and hassle free. I would highly recommend Carl and Donna as agents in the Upper North Shore area and will certainly happily use them again if the opportunity presents itself.
The selling of our apartment, especially during the very dfficult time of Covid-19, was made a more bearable experience by the professionalism and effort made by Donna and Carl. They kept in constant contact, were positive and yet very open and honest with their communications and reporting even when interest was very slow. Donna, who did most of the open houses with Jill, read people well and kept us informed. Her judgement ultimately proved to be correct. Carl was always on hand at times of high interest and he too showed a very positive, professional approach keeping a close eye on the market and keeping us informed at all times.
Donna was a pleasure to work with during the sale of our home. We sold into a very difficult market, but she was quietly confidant that we would reach our target price which we did.
I get on well with Donna, who is very experienced and helpful. She was very helpful and made me decide to buy the house at the last minute
We found Donna to be professional , available and
approachable during the purchase of our property. She is
honest in all her dealings and kept us fully informed during
the entire process, guiding us through the process of seeing
the property outside usual viewings more than once and
guiding us about vendor expectations. We were able to go
from initial viewing to pre auction purchase in under a week.
We found Donna and the team from MB at Wahroonga to be professional,
transparent and very helpful during the whole process of the opens through to the auction. Think they did a great job for the vendor and very supportive of the buyer.
Donna was excellent to deal with when we sold our property whilst we were based overseas. Donna managed the stylist and photography that made the place look so good we kind of wanted to stay! She and her colleague, Carl, then managed the sales process on the ground in our absence and kept us informed every step of the way. Ultimately, we got a fair and reasonable price and really appreciate all the effort from Donna that went into achieving that.
We can 100% recommend Donna Ferris and Carl Ferris and their highly competent team at McConnell Bourne including the copywriter, photographer and stylist.
We had a great experience and are thrilled with the fantastic result they achieved in selling our home in just 14 days.
Their expert advise, guidance and excellent communication at every step in the process instilled us with the confidence we needed to sell our family home after 20 years.
JEANETTE & MARK
Friendly and helpful. Will work with again.
Donna is always calm and highly professional in assisting buyers fairly and
equitably. At the auction she ensured everyone was clear about the bidding process and the actual numbers (when the bidding gets fierce!) We felt very confient and reassured in all our dealings with her. I recommend her highly.
From start to finish, Donna has been super professional, super responsive, absolutely spot on with recommendations and super helpful in planning the whole process of selling a house. She has worked brilliantly together with Carl and it didn't matter who you spoke to, they both were on top of their game.
Donna is a very genuine, intelligent and strategic agent. Donna's advice and
recommendations were invaluable including some very simple and sensible minor changes that made all the difference. Donna's approach with the prospects and auction strategy was very sound and achieved a price beyond my expectations.
Donna is a very professional agent who understands the market and the local the suburbs. She was very helpful during the entire process of the transaction.
We talked to three agents to choose the one who would represent us in the marketplace. We chose McConnell Bourn, but the agent, Donna Ferris was the difference! Donna looks and feels like a corporate sales executive, not a typical real estate person. Highly professional, with a wealth of knowledge and a team that reflects her high standards. Carl and Maria along with Donna came and directed the staging of our home. Every valued member of "team Donna" felt hand-picked to maximize our value. We sold within two weeks, for a price we were pleased with. We suggest anyone who is looking to sell on Sydney's Upper North Shore to contact Donna Ferris.
Donna was very professional in all dealings. She provided excellent customer service and always contactable. Happy to recommend her to others.
Honest and reliable. Very professional, responsive and friendly.
Thanks Carl and Donna for a fantastic result,...you and your team were an absolute pleasure to work with. We could include all the superlatives, but the greatest testament to the work you did for us is that we would have no hesitation to work with you again in the future. With over 30 years in Advertising, Sales and Marketing myself, I believe the entire MB package from start to finish is second to none. We’d highly recommend ‘Team Ferris’ to anyone who might be planning to buy or sell on the North Shore in the future.
We purchased our house from Donna 10+ years ago & found her to be excellent
then. Which is why we had no doubt going back to her when we wanted to sell.
Donna had everything incredibly well organised getting our home ready for sale.
Always professional & honest.
Professional and seamless sale in 1st week. Donna provided expert advice to prepare our home to sell quickly at a good price. Highly recommended to use Donna and Carl as a highly professional, articulate and pleasurable mother and son combo.