Paying your rent

Paying your rent with McConnell Bourn is easy using DEFT® payment systems, allowing you flexibility and convenience with a wide range of payment options.

DEFT® allows you to make payments by credit card or from your bank, building society or credit union transaction account allowing you to pay your rent over the phone or internet, 24 hours a day, 7 days a week.

At the time of signing your lease you will be supplied with a DEFT® registration number and further information for registration.

To register and make your payments simply visit and follow the instructions.

Please note McConnell Bourn has a strict no cash policy, and that all initial rent and bond payments must be paid via bank cheque.

Click here to visit the DEFT® payment systems website.


Throughout the period of your tenancy, McConnell Bourn have the right to inspect your premises after you have been provided with 7 days notice. these inspections are beneficial to both you and the landlord as we are able to assess any maintenance problems etc. the first inspection will be made 3 months after you have moved in. our office will contact you in advance to make arrangements for a mutually convenient time. all other inspections will be made on a six monthly basis, unless more frequent inspections are requested by the landlord.


McConnell Bourn retains a duplicate key to your premises for emergency access. However, it is advisable that you make private arrangements regarding the location of a spare key in the event you lock yourself out of your premises.

Should you require the services of a locksmith if you lose your keys or for a lockout, the cost of this service call is your responsibility and payment must be made directly to the locksmith at the time of callout. No lock can be changed without our permission or that of the landlord, and then on the strict understanding that we are supplied with a spare set of keys.

Condition Reports

At the start of your tenancy you will be given a condition report, which will have been completed by this office prior to the start date of your lease.

Please check this condition report thoroughly. make sure any amendments are added to the start side of the report or alternatively attach additions on a separate sheet and attach to the report.

All signatories to the lease must sign the condition report where indicated on the report. further instructions on the completion of the report can be found in the top left hand corner of the report. The signed report must be returned to this office within 7 days of the start of your tenancy.

The condition report is not a request for any maintenance work to be carried out. It is merely a report on the condition of the premises, at the time you take possession, to protect your bond monies.

The refund of bond monies may depend on the accuracy of the condition report. Make sure you retain your copy of the report. Should you fail to return the completed condition report within the said seven days, the original condition report shall be deemed to be a true report as to the condition of the premises upon taking possession of the property and will be used at the time of the outgoing inspection.

Utility Services

It is your responsibility to connect the electricity, phone and gas in your name for the duration of the lease and again to terminate service at end of lease.

The following numbers are provided for your convenience:

Energy Australia 13 15 35
AGL 131 707
Telstra 13 22 00
Optus 13 39 37

At no time should a tenant have the electricity or gas physically disconnected at any property at the time of vacation, most especially when that property has a security system or swimming pool. Please ensure that you have the account finalised only.

Repairs and maintenance

We endeavour to respond to all requests promptly, however, certain repairs require the landlord’s approval and/or quotes before any work can commence, so unfortunately a delay may be experienced on some occasions. In some instances the landlord may not approve the repairs, so please do not assume your request will be automatically approved.

If a tradesman is not able to gain access to your premises after confirmed arrangements have been previously made by you, the cost of the service call will unfortunately by passed on to you for payment.

Unless otherwise negotiated, when renting a house, terrace or semi-detached cottage, please note that the upkeep of gardens and grounds are your responsibility.

All requests for repairs must be made in writing by our online form.

Please note that verbal requests for repairs will not be accepted at any time, unless in the case of an emergency.

For emergencies such as blocked toilets or power failures, please call the office during business hours on 9496 2777. After hours, in the event of an emergency situation, the following approved tradespersons may be contacted:

Plumber Kym Daniel Plumbing Service 0412 245 478
Electrical Lewy’s Electrical 0419 637 557
Gregan Electrical 0418 283 875
Locksmith Elite Locksmiths 9989 8805 or 0418 296 480

The cost of call outs for lockouts and lost keys are your responsibility, and payment must be made directly to the locksmith at the time of callout.

For after hours emergencies, and you are not able to contact McConnell Bourn, please contact us as soon as possible on the next working day advising us of the nature of the emergency and the tradesman contacted.

Water Usage

Tenants renting properties that are separately metered for water, such as houses and some townhouses/terraces, will be charged for the water usage they incur during the period of the tenancy. McConnell Bourn will issue all applicable tenants with a quarterly water usage invoice with a copy of the original Sydney Water invoice. Please ensure that you pay McConnell Bourn directly, and not Sydney Water for the invoiced amount within 14 days of the date of invoice.


McConnell Bourn strongly suggest that you personally insure your personal belongings against any loss, damage or theft. the landlord has no obligation to insure your personal belongings and the landlord’s building insurance will not cover your household contents.

Going away?

Are you going away on holidays? If so, it is always a good idea to let us know when you are going and when you will be back and any emergency contact numbers.

Contact details

It would be appreciated if you could provide us with your new phone number as soon as practical, and going forward keep us informed of any change to your contact details such as e-mail, home, mobile and work numbers.

Termination of the tenancy agreement

Your residential tenancy agreement is a legal and binding contract, which provides protection to both you and the landlord. The residential tenancy agreement may be terminated by you in the following ways :

  • If you intend to vacate at the end of your residential tenancy agreement you are :
    • required to give fourteen (14) days written notice prior to the expiry of the fixed term of your agreement.
  • once the fixed term has expired, you are at liberty to :
    • continue living at the property
    • to vacate. if you intend to vacate, written notice to that effect must be received by our office at least twenty one (21) days prior to the vacating date.

If however, unforeseen circumstances arise and you have to vacate prior to the end of your residential tenancy agreement fixed term, please contact our office immediately and we will endeavour to find another suitable tenant.

However, please note, that you will still be responsible for the rent until another suitable tenant is found and commences paying rent, as well as the payment of the following :

  • letting fee (usually one weeks rent) plus gst
  • residential tenancy agreement preparation fee, for both tenant and landlord
  • all advertising costs
  • the difference in rent, should the rent of the new tenant be lower than your rent, until the end of your lease

Giving Notice

It is a legal requirement that you provide us with your notice to vacate in writing – this can in the form of an e-mail, using our online form, letter or fax.

When giving notice and deciding on your vacating date, please ensure that you take into consideration the time required for cleaning, carpet cleaning, rubbish removal and gardening etc. This must be completed on or before your final date at the property.

Failure to do this may impact on our ability to have the property ready for the next incoming tenant.