jayne ridley

jill henry worked with us to sell our property at 122 shirley road in roseville recently.  i just thought i would drop you a quick note to say how pleased we were with jill and the service she provided.  she was a delight to work with and always went out of her way to keep us informed and up to date on what was happening.

her assistance with all matters, even post sale, has been greatly appreciated and we would welcome working with her again should the opportunity afford.

kind regards

jayne ridley

jason leo

the sale of my property at 32 bent street lindfield was handled by steve kourdis in the most professional manner possible, from start to settlement.  from the onset, steve explained clearly how the process would be handled and after i had agreed, he did everything i had expected for efficiency and he kept me updated when required.  i strongly believe that his abilities had enabled the property to be sold at a price i was happy with in a very short period of time.

from the bird's eye view, my instructions to your company were made on october 28, 2009 and the offer was accepted on november 18, 2009 - twenty two days in total; the time it took to prepare advertising and promotional materials, going to the market, holding three inspections leading to the sale - almost a record performance, i believe, by any comparison.  there may be some luck involved, but mostly your team's high performance standards that achieved this commendable result.

as you can tell by now, i am very impressed with your organisation's outstanding service and would recommend highly to anyone who needs to buy or sell a property in the area of your expertise.

sincerely

jason leo

kathy leach

hi steve,

i would like to sincerely thank you for your efforts over the weekend in getting the agreed price on 2 lady game lindfield locked in for us.

we have had a long and stressful 6 months looking for a new home, and had a few bad experiences with local real estate agents that has caused us to lose properties at the last minute. this also caused us to lose confidence in a few of the local real estate agencies and expect the worst as normal behaviour. our experience with you thus far has been nothing like this, you have been professional, you have returned calls and made progress when you have promised and i/we sincerely thank you for this.

we look forward to this coming to a stress-free conclusion and we are excited about the house and moving in, in the near future.

regards kathy

chris and natasha cuffe

to whom it may concern,

matthew surpassed our expectations in terms of the very professional, dynamic, enthusiastic and determined approach he demonstrated with both the sale and purchase of of property we undertook with mcconnell bourn estate agents.

his calm, confidential and personable approach at all times, in all our interactions with him, gave us a great deal of confidence throughout the whole process. our sale campaign was run smoothly and effectively, with smart marketing and great communication at every stage. we experienced first hand his leading negotiation skills, which out delivered our expectations.

in summary we found matthew's experience, expertise, product knowledge and levels of achievement second to none. in a business built on referrals, we see the outstanding results he demonstrated to us, are now being reflected in the strong growth mcconnell bourn is experiencing.

we have no hesitation on personally recommending matthew to anyone.

kind regards,

chris and natashe cuffe

josephine, paul and vincent kwok

dear jill,

we write to express our appreciation of your outstanding efforts in relation to the sale of our family home.

we are very satisifed with the result, not only in relation to the excellent price achieved, but also the short timeframe in which the sale concluded.

your customer-focused and enthusiastic approach made the whole selling process an enjoyable and stress-free experience and we felt very informed throughout the entire campaign. we were very impressed not only with your marketing and negotiation skills that lead to the eventual sale of the property, but also the many instances you "went the extra mile" to ensure the best possible outcome was achieved.

we have no doubt that should the occasion arise in the future when we will again require the services of a real estate agent, you will be our first choice.

we are not normally inclined to offer a written testimonial but, on this occasion, your efforts have made such an impression on us that we felt such a record was overwhelmingly deserved. lastly, we wish you the very best in your professional real estate career and also personally.

yours sincerely,

josephine, paul and vincent kwok

john hall

my wife and i first met matthew bourn some 5 years ago when we were considering selling our property in lindfield. matthew's suggestions around sale strategy were original and impressive. even though we chose not to sell at that time, matthew stayed in touch with us over the years and we had no doubt that we would turn to him when we were ready to sell.

we chose to sell in lindfield this year just as the market overall was showing signs of weakness. it was clear that we needed to do some work on the house in order to present it at its best. matthew organised everything - painters, cleaners, carpenters, the lot. all of the tradespeople matthew introduced were efficient and moderately priced. he really took all the pain out of the process for us.

our property ended up selling in a weak market in around 3 weeks, for the price that matthew had already indicated (above our expectations).

i have no hesitation in recommending matthew and his agency to any prospective seller.

john hall

robert bedwell

dear matthew

kate and i would like to formally thank you and your team for the fantastic job that mcconnellbourn did in selling our property.

as you know we interviewed a number of agents before deciding to go with mcconnellbourn. what set you apart was

(a) a detailed knowledge of the market and an appreciation of our property
(b) a clear team approach
(c) a powerful internet marketing advantage, and
(d) a high level of professionalism.

for us the choice was obvious.

over the course of the campaign you kept us well informed and as a result we found the entire process stress-free. bottom-line, what you promised, you more than delivered.

post the exchange, the independent advice you have given us regarding properties we have considered buying has been invaluable.

thanks again and we wish yourself, sam and the agency every success.

kind regards

robert bedwell

sarah christie, lindfield scouts

dear sarah, directors and staff,

thank you so much for printing the flyers for our annual garage sale. it's a great help to have it done for us.

this is one of our major fund raisers for the year and we appreciate having local support.

yours sincerely,

susie bardwell
group president

ian and margaret mcnay

dear matthew,

we are writing to congratulate you and your colleagues for the way you conducted the successful sale of the property.

it was going to be a difficult sale, main road and perceived traffic noise, but you put up a realistic sales plan and a valuation which we liked and eventually proved to be pretty correct.

at all times you had yourself and one other sales person attending the inspections. the team greeted the visitors respectfully and always gave us a quick summary of their reactions.

copywriting for advertisements was imaginative and you did not hesitate to change the copy as needed. your initial plan for promoting the sale was well thought out and allowed for variation, and your sales team had a correct view of the profile of an eventual buyer.

we liked your friendly quick reaction to our requests and wish you well.

sincerely,

ian and margaret mcnay

matt perrignon

to whom it may concern,

having sold out house in late 2005 utilising ther services of mcconnell bourn, i can happily state that my wife and i were thrilled with our experience.

at no stage of the process did we feel any stress. we were constantly updated as to the progress of the sale and what the firm interest was at any point in time. perhaps the greatest differentiator for us was the fact matt and sam bourne expertly and professionally managed expectations at all times in a realistic manner for both ourselves as vendors and from where we stood, for the buyers as well.

another key differentiator was the added benefit of sam's decorating skills. her free advice and her undoubted abilities in decorating always made for a home that was perfectly presented at all times. that can help to make the difference.

regards,

matt perrignon

michael malden

dear jill,

i wish to thank you most sincerely for selling my townhouse so successfully and so promptly last week.

this letter is to express my appreciation for your highly professional manner of conducting the sale promotion and for achieving very satisfactory selling price, which is even higher than i expected. i also wish to thank you enormously for your great effort last friday in urging and helping both my and buyer's solicitors to complete all necessary documents so that contracts can be exchanged on that day. and consequently, the contracts were exchanged that day.

i can well recommend your service to any property seller. indeed i will inform anyone i know and are selling their properties to appoint you as their selling agent.

thank you sincerely,

michael malden

brett and melissa mccoy

dear steve,

melissa and i would like thank you, matthew bourn and your entire team at mcconnell bourn for your professional and attentive service during the sale of our home.

as you know, we selected mcconnell bourn to act as our estate agent due to your more innovative ideas in marekting and demonstrable experience in selling homes in the area similar to ours (in a bushland setting but with very diffiicult access).

the result you achieved exceeded our wildest expectations. we had anticipated that it would take between 3 to 6 months to sell the house due to its difficult access, but you achieved the sale in 5 days at a price well in excess of the price range we thought possible!

we firmly believe this result is brought about by your superior marketing (both quality of presentation and range of delivery methods to the to the market), depth of experience and the hard work of the whole mcconnell bourn team. the results from the first (and only) open house were a testament to that - 40 parties arrived to inspect and 28 being so interested they made the trek down to the house.

the mcconnell bourn approach is professional, high quality, prompt, easily accessible with open and honest communication, but not over-bearing. we found you and the mcconnell bourn team a pleasure to deal with.

we would be happy to recommend mcconnell bourn to any prospective vendors in the lindfield area.

yours sincerely,

brett mccoy

bob and jill o'brien

to whom it may concern

re; mcconnell bourn estate agents

to sell one's home can become a stressful situation. we chose matthew bourn for this important event and we were extremely fortunate in taking this decision.

we found matthew to be a very sincere person and extremely professional in every aspect of securing buyer interest. in less than three weeks matthew succeeded in selling our home in woodlands road east lindfield at a price with which we were very happy.

the team which matthew and samantha have formed are all conversant with the lindfield area and are aware of the support needed to be successful.

for our property, dipa purohit was assisting matthew and kept us informed at all times of the current situation.

we congratulate matthew and his team, and have no hesitation in recommending them to sell one's home.

yours sincerely,

bob and jill o'brien

bert koppe

it is a great pleasure that i am able to provide a testimonial for jill lawson of mcconnell bourn real estate agents.

after having our previous unit on the market for some eight or so weeks without any likelihood of an exchange, we terminated our sales agreement with the then sales agents and gave the selling rights to jill.

to our absolute amazement jill sold the unit within a few days of her receiving the selling rights; to us it was unbelievable after the experience we had had before.

at all times jill conducted herself in a completely professional, ethical and pleasant manner. she is very experienced in her field and it was a pleasure for us to be able to deal with her.

my partner and i wish her the very best in her future endeavours,

bert koppe

graeme collins

dear matthew,

carol and i thought you did an excellent job in selling our killara unit.

at all times you were most professional and responsive.

we were msot impressed when you continued to work at getting us a higher offer than one we were prepared to accept.

as you will remember, we got proposals from two other estate agents before deciding on mcconnell bourn. we believed we would get a more personalised service from you.

we have no doubt that we made the right decision and would be happy to share this opinion with any of your future clients.

yours sincerely,

graeme collins

clive gerard

dear sir,

we were happily accommodated, considering our own separation from the local scene. your advice and guidance in the conduct of our auction was appreciated. you were readily available at all times and kept us informed at all time with the conduct of the auction, and the proceeding promotion. we felt we were in good hands.

thank you for your professionalism. we do not think we could have achieved any better result from any other agent.

yours faithfully,

clive gerard

simone gilbert

dear jill,

thank you so much for arranging the successful sale of my property.

as you will recall, i purchased the property from you as vendor's agent in 2006. at that time i was extremely impressed with the way that you conducted yourself in the negotiation and sale process.

when it came time to sell i did not hesitate to contact you to act for me.

you were professional, knowledgeable, helpful and reliable. all around, a pleasure to deal with. you made the whole process quick and painless, and achieved a good price for me in a troubled market.

i hope to be able to deal with you again and wish you a merry christmas and a happy new year for 2009.

kind regards,

simone gilbert
business development / customer relations mgr

mrs d. h. cavanough

dear jill,

on behalf of my husband and myself i would like to thank you for all the work you did on our behalf.

we were very pleased with the competent, pleasant, and, to us, trouble-free manner in which everything was conducted. we were delighted with the price obtained. it was within the price quoted.

we were delighted to receive, through mr. andrew blake a personal friend, and also an estate agent, a recommendation to your agency. you and matthew bourn worked very well together to ensure a good efficient sale.

with best wishes,
yours sincerely,

mrs d. h. cavanough

jane walfers and john gallo

dear steve,

thank you for selling our house for us. with you and warren looking after things it was as effortless a process as possible.

choosing an agent to sell your hosue was a big decision for us.we chose you because we felt you were genuine, energetic, enthusiastic and knowledgeable. in the lead up to viewing period we received lots of support and ideas of how to present our house to the best advantage. we definately feel this helped us achieve the selling price.

as we were away during the advertising and inspection period it was important for us to have someone we felt was reliable, trustworthy and paid attention to detail. we were very happy with our choice. when various unexpected problems arose during our absense they were attended to without delay. regular communication both with us and our solicitor was maintained.

it was clear to us that you were also in close communication with the potential buyers answering their questions, encouraging them, assessing their level of interest and finding out where their interest was financially.

we were very happy to be able to sell before the auction. the price offered was at a level that we felt happy with. right up until settlement you and warren were available and attentive. whatever we asked for was accommodated wherever possible. we were always treated politely and respectfully by all the staff at mcconnell bourn.

i would be happy to recommend you, warren and mcconnell bourn to anyone to represent them in selling their home. in particular, the people skills you and warren have are exceptional, and they are backed up by solid knowledge and hard work.

once again, thank you for selling our home for us. it was an unexpectedly pleasant experience.

best wishes,

jane walfers and john gallo

anne vandervaere

dear matt,

i would like to thank you and all your staff for the very professional way you assisted us in selling our home.

once we made the decision to sell we were given wonderful assistance in order to present our home in the best possible manner. i thank laura for all her decorating expertise, with her help we were able to update our home and give it a modern look while still keeping the style of the original home.

i would also like to thank steve kourdis, he was always professional and approachable. i appreciate particularly his honesty in giving us the facts at all times during the sales cycle. i have never before found a real estate agent that i could truly trust before dealing with steve.

i thank you for the partnership between your company and phil and i that ensured the successful sale of our home.

regards,

anne vandervaere

sue and ian tuckwell

dear jill,

we would both like to applaud you, michael and 'the team' for 'sale prior to auction'.

your own input, assistance and availability could not be faulted in this difficult period of 'world financial crisis'.

we thank you,

sue and ian tuckwell

lynne harrold

to whom it may concern,

i would highly recommend mcconnell bourn estate agents to any prospective buyer or seller.

this agency recently sold my family home and instead of the process being the huge stressor that i had anticipated i actually enjoyed the process. my enjoyment was directly related to the fact that i felt extremely supported and confident in my agent jill lawson and the team at mcconnell bourn.

jill lawson was amazing. her professionalism, knowledge of the industry, experience and personal integrity shone through with every encounter. jill in combination with the mcconnell bourn team proved to be a dynamic duo. at every level they delivered. i got the price i wanted and had the total back up of a team that made it all seem so effortless. what more could you want!

yours sincerely,

lynne harrold

mr alfonso and mrs daisy lam

dear matthew,

we wanted to send our appreciation to steven, nahid and the staff at mcconnell bourn for their professional and friendly manners shown during the sale of our home in lindfield.

we were pleased to sell the property for what we believe is a good price in current difficult market conditions. but more importantly, we feel that it should be conveyed to you that steven and nahid demonstrated genuine honesty and truths from day one. they continually demonstrated to us credibility, integrity and willingness to keep us informed at all times of activities surrounding the sale of our property.

mcconnell bourn real estate used a very cost effective marketing strategy; unlike with other agencies; we had to pay for lots of unnecessary. in addition, we were really appreciated with the comments cards and regular updates after each inspection - they were very informative. we were extremely impressed that our home sold so quickly under this difficult time; in less than 3 weeks.

please pass on our thanks to your team. we would not hesitate to recommended mcconnell bourn real estate to any prospective vendor or purchaser. more over, we look forward to using your service in the future.

alfonso and daisy lam

ronnie and lorraine berends

to whom it may concern,

mcconnell bourn came to our attention by word of mouth from a trusted source - always the best reference. our immediate impressions on meeting matthew bourn were extremely positive - he and mcconnell bourn exude style, confidence and, most importantly, true professionalism.

our property was not in the vicinity of mcconnell bourn's offices and so mcconnell bourn was not an obvious choice. the tailored proposal we received was evidence of mcconnell bourn's wide experience and detailed market knowledge. ultimately the choice to work with them was a very easy one.

selling our home was quite an emotional experience and the approach of the selling agent in acknowedging this was as important to us as the end result. in the end we got both the empathetic approach we wanted and the price.

matthew and his colleagues kept us well informed throughout the marketing period without overwhelming us with information.

in short the whole process was made very easy for us. matthew is a delight to deal with and we would not hesitate to recommend him and mcconnell bourn to prospective buyers or sellers. you will thoroughly enjoy the experience and result.

ron and lorraine berends

bill vogan

the whom it may concern,

i recently engaged the services of mcconnell bourn to list a property in killara. matthew bourn and dipa purohit inspected the property promptly, provided me with information about recent sales and gave me good advice regarding the preparation of the property for sale. the property was advertised only once, and an "open house" resulted in several offers, the offer accepted was above the expectations. dipa, at all times kept in touch and gave good advice regarding the offers received and, as we were not in sydney at the time of acceptance, arranged for us to meet the buyer to negotiate purchase of some items of furniture.

i regard dipa's performance as very professional and, at the same time she has been happy to assist us with matters which are beyond her normal responsibilities. if the situation ever arises again i would have no hesitation in using the service of mcconnell bourn.

yours faithfully,

bill vogan

mark bingham

dear matt,

since 1978 i had bought and sold my various north shore residences through other estate agents with varying results, until i discovered mcconnell bourn.

never before did any selling agent work so well to maximise the price i received.
never before did any selling agent give such workable advice in preparing the property for sale.
never before did any selling agent manage "difficult" enquirers so effectively.

this time, mcconnell bourn set the standard with polite service, marketing professionalism, persistence in tuning the presentation of my unusual property and a complete team of helpful staff who did everything necessary while demonstrating reciprocal trust.

you well deserve your firm's success and i shall gladly spread the word about mcconnell bourn's impeccable performance.

yours sincerely,

mark bingham

beth & ron phillips

dear matthew,

we would have no hesitation in recommending your real estate agency and laura powell to any vendor wishing to sell their property.

in a very depressed market place, laura worked very hard to sell our home - even working from home on sunday nights. her efforts were very much appreciated - she was always willing to talk over our concerns and indeed she was a pleasure to have in our home.

there is no doubt that with laura as a member of your team mcconnell bourn deserves - and will have - continued success.

yours sincerley,

beth & ron phillips

jani hobart

"nahid coventry of mcconnell bourn was most attentive whilst selling us our dream home. she answered all our questions and was always easy to reach. it was a pleasure to deal with nahid. we will definitely use mcconnell bourn again in the future and recommend our friends and family."

simon & georgina katich

dearest matthew,

just wanted to write and share with you our overwhelmingly positive experience in dealing with steven kourdis. we first encountered steve at an open house in lindfield earlier in the year. he has been extremely professional and pleasant to deal with in our quest to find a suitable residential property  in the roseville and lindfield area. we travel extensively and steve has gone beyond the call of duty emailing photos and floorplans of potential properties. he is extremely diligent and hardworking and is clearly an outstanding assest to your team.

we have decided to focus our attention on the northwood area of sydney and it's a shame that we won't be able to deal with steve anymore. he is an exemplary agent and has made our experience with mcconnell bourn extremely delightful.

yours sincerely,

simon katich & georgina katich

petrea doyle

i am writing to express my thanks and gratitude to natasha mcpherson who looked after the sale of my property.

after living in lindfield for 8 years, it was time to move on. natasha was proactive without being pushy, and came forward with a list of actual interested buyers, which was in part what convinced me mcconnell bourn were the right agent for me.

the other part was that natasha made the whole process so easy, with her attention to detail, willingness to talk through any obstacles that might come up, through to educating me on the selling process, which was invaluable to me and gave me comfort in this very stressful time!

natasha may be youthful to some of her clientele in the killara, lindfield, roseville market but her extensive knowledge of the area and her caring subtle way of tapping into my thoughts process proved her worth again and again.

i got the price i wanted and she even arranged for an extended settlement, as i had not found another property to go to. she continues to offer support and advice well after the sale was complete and we continue to keep in touch.

natasha went above and beyond my expectations in her role as agent, and i would strongly recommend her to anyone who needs an agent who is a strong performer and gives her industry a good name. she is a valuable member of the mcconnell bourn team, and i consider her a valued advisor and completely professional operator.

thanks natasha - you're a star!!

yours faithfully

ms petrea doyle

paul and davina deegan

to whom it may concern,

we would like to take this opportunity to share the extremely positive experience we have had working with steven kourdis and mcconnell bourn.

our first encounter with steven, was two years ago at an open house in killara. although we were not in the market for a house, he did not dismiss us; he took the time to chat and valued our opinions. two years later, we were ready to sell our home; he was the only person we called and wasted no time in hiring steven kourdis and mcconnell bourn as our selling agents. we liked his approachable manner and the way he conducted himself. he is extremely sharp and knows the market.

steven was truthful from our first meeting and was very accurate with his valuation. we felt we could be honest with our needs and he went above and beyond to meet those. we gave him our expectations and he worked till the final hour to deliver. he sold our house for a price we were very happy with, in a market that has seen brighter days.

selling your home is a financial and emotional journey; we would like to thank steven and everyone at mcconnell bourn for all their fine work. their dedication made us fell like their only client. we look forward to working with steven in the future and would highly recommend him as your next agent.

sincerely yours,

paul & devina deegan

paul and davina deegan

to whom it may concern,

we would like to take this opportunity and share the extremely positive experience we have had working with nahid coventry and mcconnell bourn.

from our first meeting with nahid we felt like we were in good hands. she was honest and accurate with her valuation and worked extremely hard fitting in meetings and phone calls with our busy work schedules and family needs.

after every open house we were kept up to date with progress reports and meetings, to ensure we were all working towards the same cause; a great sale.

we would like to thank nahid and everyone at mcconnell bourn for all their fine work in helping us sell our home in killara. we look forward to working with her again in the future and would highly recommend her as your next agent.

sincerely yours,

paul and davina deegan

michelle & richard blanks

 

dear nahid,

andrew, susan, alexander and sarah gilbert

 

anton and emiko cole

dear team,

you guys are the best real estate agents that we never bought a house from!

we searched for more than a year and looked at 150+ houses around the area. in that time we met almost every member of your team (matthew, nahid, steve, jill, dipa, laura...)

the difference we were struck with was the refreshing openness, honesty, friendliness and pleasant approach of all members of the mcconnell bourn team. in particular, we really appreciated the fantastic combination of nahid and steven! we met you at so many properties and your attentiveness, patience and humour were unflagging.

we enjoyed talking to you at open house inspections - often many, many times!  - and we genuinely hoped that we would eventually buy our dream house from you.

in the end, we bought "the house that was meant for us" from a decent young bloke at one of your rivals. such is life...

keep up the good work and best wishes for the future.

vic and nicole mcclelland

it is with pleasure that we are able to provide this testimonial for nahid coventry of mcconnell bourn.

we have been fortunate to have nahid handle the sale of our home in killara and also our purchase of a new home in lindfield.

it was most important for us to have an open, honest and personable approach to selling. it became obvious to us in our process of looking around at houses that nahid and the mcconnell bourn team stood out from the others. nahid has taken the time to get to know us and has made the experience worthwhile we think for all the families involved.

we would certainly recommend anyone considering selling or buying to give nahid a call.

yours sincerely,

vic and nicole

michelle martin

dear nahid & steve,

i am writing to thank you for the great job you did marketing and selling our house in lindfield recently.

the marketing and presentation of the house ensured we received widespread exposure and lots of buyers through the door. you even managed to get us an editorial feature in the domain section of the saturday herald at no cost to us which was invaluable.

the process was handled very professionally from start to finish and it was clear that we were with the local area specialists. we have referred our neighbours to you and we would continue to recommend you to other friends in the area.

with kind regards,

michelle martin

chris middleton

appointing jill lawson to be our estate agent to sell our home was a wise choice.

jill gave us sound counsel on the sales process and market values. she was empathetic with the needs of the seller and the wants of the buyer.

for us she made the process painless and productive. her conduct was professional and personable. you could not ask for more.

 
chris & stephanie middleton

mcconnell bourn – the only name you need to remember for real estate in killara, lindfield and roseville had 2cs 2ns and 2ls.
mcconnell bourn estate agents 356 pacific highway lindfield nsw 2070 | t 02 9496 2777 | f 02 9496 2700
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