Recent Home Living Property Culture The Team
Recent Home Living Property Culture The Team
The Team

Suzanne McConnell

08-Nov-2017
Written by Luke Nolan-Harris
Meet Suzanne McConnell, with her name above the door she is the queen of multi-tasking.

With an extensive background in nursing, in a variety of settings in Sydney, interstate and the USA, in areas such as ICU, midwifery and finally education and nursing administration, Suzanne then transferred to the corporate sector as a training advisor/project manager for 3 years working with business groups in the development of training programmes and performance management. Looking for a new challenge, Suzanne commenced work with McConnell Bourn in 2002 as Property Manager and now heads McConnell Bourn's property management team.

Want to get to know Suzanne better? Be sure to carry on!

Have you always been in real estate? If no, what’s your background?
No, I haven’t. I’ve actually only been in real estate for the past 14 years. When I first left school I decided to study and become a nurse, after about 19 years I decided to have a temporary break, learn some new skills and explore other avenues. I found myself working in Macquarie Bank for about 3 years. I worked in ‘Learning & Development” and Performance Management in HR. After a while Macquarie went through a lot of changes & restructure, and it was around the same time that Matt & Sam decided to start McConnell Bourn. They asked me to join them and I’m still here today! I love it.

Why did you stay in real estate then?
I think it’s because I work with family and I’ve taken a strong personal interest. I’ve worked really hard to help them grow the business, and although it’s not my company, my family name is up there. People do expect me to have that level of responsibility, so I take that really seriously and I don’t shy away from it. So if there is an issue I can’t just say ‘not my job’. I feel very passionate about this - it’s my family.

What made you want to work specifically in Property Management?
Well I didn’t really have a choice! That’s the job that Matt and Sam wanted me to come and do. But when we started we only had about 35 properties to manage - it was only Sam, Matt & Myself. But not long after I started, we had a massive influx of properties that people wanted us to manage, so we went from 35 to 120 properties very quickly, we are now at around 250.

What qualities do you think you need to be a great Property Manager?
You need a very thick skin, you need to be firm but fair, a good communicator and you can’t take things personally. You also need to have a good attention to detail and customer service focused!

What’s your favourite thing about your job?
The people!

What’s the funniest or most embarrassing situation you’ve ever had at work?
Once, about 5 years ago, I had an open home in Hornsby, it was a really popular listing and there must have been 50+ people. I walked to the front door to open it and I realised, I had grabbed the wrong set of keys when leaving the office.

What are three things you couldn’t live without?
Coffee, my family, and my new car!

Where is your favourite place in the world? Whether it’s your couch at home or a cafe?
Tuscany, definitely. A couple of years back the whole family went on holidays there, my mum & dad, Matt & Sam, and my niece & nephew - It was just one of the best holidays ever.

Do you have a secret talent? If so what is it?
Maybe, I can put an I.V. drip in really well!

What do you love most about MB?
The people, first and foremost. But I have to say the new branding has taken us to a whole new level, it’s just given us this whole new level of professionalism and a better representation in the community.

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