What Rob's clients are saying
Now that the dust has settled we wanted to let you know how happy we were with the marketing and selling of our home. At all times Rob was enthusiastic and confident despite the distraction of the development application next door. This in turn gave us peace of mind during the campaign. To have so many groups through was, we are certain, due to Rob's efforts. We know this caused him and Alison a lot of extra work with the feedback with which he kept us up to date and following up with prospective buyers. We chose Rob on the recommendation of warren's daughter and son-in-law whose home he had sold in Bannockburn Road last December. Their advice was that was Rob was honest, open and hardworking, without the hard sell some agents adopt. We found this to be true. We would also like to compliment Alison who came to our open houses and who was charming and enthusiastic and also peter. It was terrific to see to work so well together. We were also extremely happy with the photography of our house and garden and we would be grateful if you could pass on our thanks to Aaron and Jazz. More than anything, we were delighted with the auction price achieved! Thank you and your colleagues for coming to our auction - it was lovely to meet you all and confirmed our thoughts that McConnell Bourn was a very family-friendly agency with agents who were genuinely happy for the successes of one another. We would have no hesitation in recommending Rob and the agency to any prospective sellers.
WARREN & DEIDRE WILLIAMS
Rob recently led the sale of our property in Wahroonga. We felt Rob was honest, open and reliable and therefore we were confident trusting him with the sale of our most valuable asset. Rob had a good knowledge of current market trends and how best to use them to achieve an optimal result. He spent time keeping us informed of progress throughout the marketing campaign and made considered suggestions on how our campaign should run. He negotiated an amazing result in a short period of time, selling prior to auction. We would be happy to recommend Rob to others in the area who are selecting an agent to look after the sale of their home.
PAT & ALISON BURTON
I have met you and a number of your team members at quite a few auctions and open houses over the past 3 months and have been very impressed with the professionalism and competence of the whole McConnell bourn team. Not the least of which was Rob Elphinston. Having lived in our family home at Wahroonga for 35 years the decision to sell was a difficult one. Both Robyn and I did our homework and met with four agents (Ray White – Turramurra, Belle Properties – Wahroonga, LJ hooker – Wahroonga and McConnell Bourn – Wahroonga. Rob was by far the stand out choice. His understanding of the market and empathy for our circumstances gave us the comfort and surety we needed that he would look after us, work hard and get us the maximum price for our home. We put pressure on him to deliver and he did not disappoint. Right from the start, his professionalism and attention to detail were exemplary. His team, including Alison Burton, spent a great deal of time and effort to first understand our needs and wants and were then able to effectively communicate these to prospective buyers and interested parties. We felt that the service he provided was “above the call” and the rollout program culminating in our auction on the 17th October was designed specifically to maximise the result. His use of Vic Lorusso, our auctioneer, ensured that on the day nothing was left to chance. We highly recommend Rob and will not hesitate to use him and his services again as well as actively recommend him to our friends and relatives who are in the market for a great agent.
IAN & ROBYN JOSEPH
I want to thank you for the effort you put in while selling my property. You were so attentive during all aspects of the selling process, nothing was too much trouble. I almost felt like you provided a 24 hour a day service, anytime I phoned or e-mailed you I had a response almost immediately. You were also kind enough to organise some of the tradesmen. I also like the way you were upfront with potential purchasers in regards to how they could improve the property in a heritage conservation area. In conclusion, I would recommend you to anyone who wants to sell their house.
My auction campaign finished on Saturday, resulting with a price above my reserve. Having dealt with dodgy agents in the past, Ii found Rob to be honest and up-front all the way through my campaign. He encouraged me to do the full advertising spend and I am glad I did so. There was a big turn up at my auction with many registered buyers. Being a cynic, having dealt with agents (and lumping them in the same container with used car salesmen, politicians and lawyers), I was pleasantly surprised with Rob's honestly, consistency and matter-of-fact information. He helped me to de-stress and not worry about competing houses by other agents in the area, and to simply focus on my sale. He even loaned me the Jerry McGuire (Tom Cruise) movie, it gave me an insight into how he operates. "show me the money"... So true. Finally an agency with 'values', so to speak, a breath of fresh air.
I found Rob to be forthright and honest in his appraisal of my home and of the market and quickly became confident in his judgement. Rob kept me well informed about the level of interest in my home and did not exaggerate or give me false hope or impressions. At all times he was courteous and considerate as he worked tirelessly to promote the sale of my home. I found Rob to be reliable and conscientious, well informed, supportive and impeccably honest.
We were very impressed with your courteous manner and professional handling of the sale. Your honest market appraisal of our property enabled us to calculate our financial situation so that we knew how much we could afford on a new property, as it turned out, we will have more than we counted on. We have no hesitation in recommending you Rob to any potential vendors, knowing that your honesty and professionalism is reflected in your positive results.
JOHN & SUE BELL
As you know we have lived here for almost 36 years and really were not looking forward to the trauma of selling our home and moving. Fortunately we made your acquaintance and we were impressed with your enthusiasm and knowledge of your profession. We send you this note to register our sincere appreciation in achieving a very satisfactory result in the marketing and sale of our home.
HELEN & DAVID BOYD
I am writing to you to express my sincere thanks for the successful sale of my mother’s property. I feel that this would not have been achieved except for your true professionalism and handling the sale from start to finish. Your cheerful manner, straight forwardness, hard work and dedication made what was for me a difficult time, much easier and pleasant.
Hi Rob, just a short note to let you know how delighted we were with the recent sale of our home. The quick sale was due, in a large part, to your handling of prospective buyers and your knowledge of the property and surrounding area. We always found you very pleasant to deal with, easy to talk to and were always kept very well informed throughout.
Rob Elphinston was our real estate agent in the sale of our family home. From the start, Rob was extremely helpful and available. He led us through the process from start to finish keeping us updated, often daily, on what was happening with preparing our home for market. Once on the market, Rob followed up with every lead and called with detailed updates on interested parties. Within 2 weeks we had a buyer and a price which exceeded our expectations. Rob had a clear plan and provided accurate and realistic pricing and timing, with the campaign following exactly as he predicted. The rest of the McConnell Bourn team were also helpful and efficient and a pleasure to deal with. We would only ever use Rob for any future house sales and recommend Rob to anyone looking for a trustworthy, highly effective real estate agent.
KERRYN AND DAN AAGNEW
Rob Elphinston not only met every expectation that we had but excelled at every part of the selling process .We found him to be very ethical , and hard working . A very good communicator and thoroughly honest .We were very happy with the auction process and more than happy with the price we received .We would recommend him to anyone wanting to sell their property.
Rob was personable, helpful & made every attempt to answer all our questions / fulfil our needs during the initial open house stages. He even gave my husband an umbrella when he'd lost one at another open, sure a sales thing to do but no one else did. Rob had great knowledge of the property in question & surrounding properties / areas. He was attentive but not overbearing or too pushy at any time, as many agents can come across. He never felt like that stereotypical false real estate agent which was refreshing. He felt honest & open with his communication. From a buyer's perspective he was great & I can only imagine he would be the same from the other side. He came across in words & actions that he genuinely cared about those parties involved on both sides which is nice for a change.
We were dealing with a few stressful life events in the lead up to the house being ready for the campaign and during it, Rob was always a calm friendly face, which was reassuring. He was also able to recommend some great people to help prep the house. He also kept us well up to date, his feedback was honest and he really did want the best for us as vendors. He is a friendly guy and we never felt like we were getting the "sales speak". He's a hand on agent and the contact with prospective bidders prior to auction day, really assured us the house would sell for over our reserve. Would I sell through Rob and MB again? YES!
Professional, knowledgeable and competent, knew the local area and its market. Gave good advice at all stages during sale process. Always pleasant and helpful to deal with, and happy to recommend him.
Rob was very easy to deal with in the purchase of our new home. He was open and clear about where the sales process was up to and we felt well informed.
Rob acted as our agent with efficiency and integrity, keeping us informed every step of the way and always with our best interests at heart. He achieved a great result for us and I'd have no hesitation in recommending him to friends and family.
HELEN & KEN